GENERAL SHIPPING POLICY: Our shipping charges are based on standard UPS or U.S. Mail rates (where applicable), which are based on package weight, size, and distance shipped. MountainCandleworks.com offers various methods of shipments using UPS and the United States Postal Service. To help keep shipping costs as low as possible, we use UPS Hundredweight shipping for orders over 100 lbs. for 2nd Day and Next Day shipping, and over 200 lbs. For Ground and 3rd Day. This reduced shipping rate is not currently calculated automatically; please contact us for volume orders.

DELIVERY AND LEAD TIME: Since UPS does not ship on Saturdays or Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time. For example: A Next Day Air order, leaving our warehouse on a Friday for New York, will not arrive until Monday, even though it has a one day transit time.

Ground shipping: Orders for items that are in stock are usually shipped within 24 to 48 hours, excluding weekends. Barring exceptions, these orders ship out Monday through Friday at around 4:30 pm EST. If an order is placed before 12 PM EST, the order may ship out that same day. Express shipping (Next Day, 2nd Day, 3rd Day): These orders are given top priority. Express orders for items that are in stock are usually shipped within 24 hours, excluding weekends. Barring exceptions, these orders ship out Monday through Friday at around 2:30 PM PST. If an express order is placed before 12 PM EST, it will usually ship out that same day.

BACKORDERS: Shipping time on backordered items varies. You will be contacted via phone or email if you order a backordered item. At this point you can either choose to wait for the item, or remove it from your order. If you choose to wait, the backordered item will ship out to you automatically just as soon as we get it back in stock. Due to availability and vendor issues, we can only provide an estimate as to when this will occur. Payments for backordered items are made up front as part of the original order. This helps to keep shipping costs down, as it would be more expensive to charge for two separate shipments. If you choose to remove the backordered item from your order, a refund will be issued that is consistent with the original method of payment.

INTERNATIONAL SHIPPING POLICY: We are sorry, but we are unable to offer shipping outside of the United States.

RETURNS GENERAL RETURN POLICY: The Sales Manager must authorize all returns or exchanges. E-mail Returns or call (888) 467-5114. All claims for shortages and/or damages must be placed within ten days of receipt of merchandise. All returned merchandise must be received by Mountain Candleworks, Inc. in saleable condition, unless the merchandise is found to be defective.

CUSTOMER RETURNS: The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective. Indicate either refund or exchange within the returned package.

Return shipments to: Mountain Candleworks ATTN: Returns 132 S. Main Street. Simpsonville, SC 29681

REFUND FOR CREDIT OR EXCHANGE: Any refund or credit for exchange will be based on the value of the merchandise at the time of purchase. Shipping and Handling fees are not subject to refund unless the merchandise is defective or we shipped an incorrect item. The internal paperwork for credit/exchange is normally completed within 5 to 7 business days of receipt of merchandise. All refunds are applied to the individual customer account unless otherwise specified by Sales Manager or Accounting Department. Any form of reimbursement is consistent with the original method of payment.